Shipping Information
Fast, reliable shipping worldwide. Learn about our shipping policies, delivery times, and costs.
Order Processing
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Order Placed
2
Processing
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Shipped
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Delivered
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- Orders placed after 2 PM CET will be processed the next business day
- Weekend orders are processed on the following Monday
- You will receive a confirmation email with tracking information once your order ships
Shipping Methods & Costs
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-10 business days | $5.99 | Yes |
| Express Shipping | 2-4 business days | $12.99 | Yes |
| Priority Shipping | 1-2 business days | $19.99 | Yes |
| International Standard | 10-20 business days | $14.99 | Limited |
| International Express | 5-10 business days | $29.99 | Yes |
Free Standard Shipping on all domestic orders over $50!
Shipping Destinations
Countries We Ship To:
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
- 🇫🇷 France
- 🇩🇪 Germany
- 🇪🇸 Spain
- 🇮🇹 Italy
- 🇳🇱 Netherlands
Restricted Countries:
- Countries where vaping products are prohibited
- Countries with import restrictions on nicotine products
- Please check local regulations before ordering
Customers are responsible for checking their country's import regulations.
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email with tracking number
- SMS updates (if you opted in during checkout)
- Real-time tracking via our website (login to your account)
Order confirmed and sent to warehouse
Order processed and packed
Order picked up by carrier
Order out for delivery
International Shipping
For international orders, please be aware of the following:
- Customs Duties: Import taxes and duties are the customer's responsibility
- Delivery Times: May be extended due to customs clearance
- Restrictions: Some countries prohibit vaping products - check local laws
- Returns: International returns are subject to additional shipping costs
EU Customers: Orders to EU countries may be subject to VAT and customs fees. We recommend checking with local authorities.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 7 days of the expected delivery date
- Provide your order number and photos of damaged items (if applicable)
- We will file a claim with the shipping carrier on your behalf
- Replacements or refunds will be processed after carrier investigation
We are not responsible for packages lost due to incorrect addresses provided by customers.